In today's competitive markets, small and medium businesses have to sell and market effectively – and stay close to their clients. They need to have deep insight into their customers, and be able to make decisions based on this knowledge. They also need create close relationships with each individual customer, and to build trust with them.
Mekashron Business gives businesses the ability to manage their customer relationships effectively, and to improve their productivity and collaboration at the same time. It combines a rich set of customer relationship management (CRM) and billing capabilities, and works with existing office systems (such as Outlook), providing a comprehensive, integrated and easy-to-use environment to manage all your customer interactions.
Mekashron Business provides a rich set of CRM features that are designed to let you take charge of your business operations.
Here are just some of the capabilities:
Mekashron Business lets you keep in contact with your customers using:
Mekashron Business works like an IP phone, using a protocol called SIP to place VoIP calls through your PBX. Each Mekashron desktop client dials directly from its own assigned extension number, and can even dial several customers at the same time.
If you don't already have an IP PBX, we recommend Asterisk, which can be purchased as an add-on to Mekashron Call Center. However, Mekashron will work with any IP PBX that supports SIP, and has been tested with Panasonic, Avaya and O12. Mekashron also supports analog voice modems, although you won't get all the benefits of VoIP.
If you are not sure whether your PBX supports SIP, tell your PBX provider that you need SIP extensions to make calls. If they want more information, ask them if they can connect to a simple SIP phone client such as X-Lite. If they do support SIP, they should provide your with a username, password and host name.
Mekashron Business offers a range of additional features that improve productivity and reduce costs. These include the following:
Advanced system data import and export
Import and emport data to and from Excel, Access and CSV files
Online updates and responsive product support